Refund Policy & Right of Withdrawal

For coaches with a paid Ironstead subscription.

§1 Scope & Provider

This policy applies to the use of the SaaS platform “Ironstead”, provided by Jakob Seiffert, Kentroper Weg 60a, 59063 Hamm, contact@iron-stead.com.

§2 Contracting Party (Merchant of Record)

Our reseller Paddle.com Market Limited is the official contracting party (Merchant of Record) for all paid subscriptions; all purchases, payment processing, and refunds are primarily subject to Paddle’s terms and conditions.

§3 Free Trial

Each coach receives a one-time 30-day free trial that does not automatically convert into a paid subscription upon expiration; re-registering or deleting an account does not reset this trial period.

§4 Consumer Right of Withdrawal

Consumers have a 14-day statutory right of withdrawal, whereby the “conclusion of the contract” is defined as the moment the user actively subscribes to the paid plan; if the right of withdrawal is exercised, a proportional compensation for value (Wertersatz) may be retained for services rendered up to the point of withdrawal.

§5 Refunds & Pro-Rata Credits

If an active trainee is removed from a coach’s account, a pro-rata credit for the unused days in the current billing cycle is automatically applied toward future invoices; any further refunds of already billed charges are issued strictly on a goodwill basis.

§6 Termination

Independent of the one-time statutory right of withdrawal at the start of the paid subscription, the contract may be terminated at any time (cancellation), taking effect at the end of the currently paid billing cycle.

§7 Request a Refund

To exercise your right of withdrawal or request a goodwill refund, please contact us by email at contact@iron-stead.com or reach out directly to Paddle buyer support with your order number.

§8 Withdrawal Instructions & Model Withdrawal Form

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Paddle.com Market Limited, c/o Ironstead, Kentroper Weg 60a, 59063 Hamm, contact@iron-stead.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

• To: Paddle.com Market Limited, c/o Ironstead, Kentroper Weg 60a, 59063 Hamm, contact@iron-stead.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.